1.1 Do I need to have an account or open an account to order / shop from you?
No, you don’t need to. You can make purchases and check out as a guest one time or every time you feel like adding some colour to your yoga activities.
However, if you choose to set up an account with us, it will save your details, making the check out procedure a little faster.
If you would like to sign up, you can sign up right now, or you can first start shopping and create your account before you check out, when you are going through your shopping cart page, at checkout.
1.2 How do I create an account?
Please click on “Login/Register” followed by ‘Create an Account’ and fill in your personal particulars.
1.3 How do I order?
Shop for the items you want and add these items to your shopping cart.
When you have finished, you can proceed to your shopping cart and check out.
Check and ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the items to your shopping cart, if these items are available, sometimes these items may be out of stock; or
There could be an instance where the item is in someone else’s shopping cart, which may make the items state that they are “Temporarily Unavailable”.
1.5 How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
1.6 Can I amend and cancel my order?
Unfortunately, we are unable to cancel an order once it has been placed.
We have these orders send directly to the supplier as soon as you check out, so that we can keep the costs lower for you and get your items to you as quickly as possible.
Please check your items prior to checking out.
If you do have issues when the products arrive, please contact us and we will always do everything we can to solve or help you with your issue.
1.7 I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out.
Please note that this must be done during your checkout, we are not able to add the discount after the order has been placed.
Just remember to double check your order before checking out and making payment.
Some of our items are kept in stock in New Zealand. This will be shown in the product information and we are able to be more flexible with orders of these products.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received.
However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 1-3 working days, excluding weekends and public holidays. New Zealand Time.
2.2 How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 14 working days and the Express courier is approximately 7 working days from the time of placing your order.
This is applicable only to Singapore deliveries.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.
We are hoping to make this procedure faster for you and never hesitate to get in contact with us if you are unsure.
2.3 How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number or a tracking link.
Are there shipping charges?
We are working to make all shipping FREE in New Zealand. And we hope worldwide.
When you are checking out and put your address in, there will be a shipping fee applied, if needed. This is based on both weight and volume.
2.5 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
2.6 There is a missing item in my order, what should I do?
We apologise for sending you an incomplete order.
Please contact our Customer Care Team, email@example.com and we will get back to you as soon as we can.
2.7 I’ve received a defective item, what should I do?
We apologise if you had received a defective item from us.
Please contact our Customer Care Team at firstname.lastname@example.org with a snapshot of the product and we will get back to you as soon as we can.
2.8 I’ve received an incorrect item, what should I do?
We apologise for sending you the wrong item.
Please contact our Customer Care Team at email@example.com and we will get back to you as soon as we can.
2.9 I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at firstname.lastname@example.org if you have not received your parcel after 21 working days and we will assist you accordingly